1.1 All quotations are valid for 30 days from the date of issue, unless otherwise stated.
1.2 A quotation does not secure aircraft availability.
1.3 All quotations remain subject to:
2.1 Should the Client (booking party) accept the quotation, a provisional booking may be made.
2.2 A provisional booking secures aircraft and pilot availability for the specific period.
2.3 The provisional booking must be confirmed:
2.4 Should the provisional booking not be confirmed within this timeframe:
2.5 For provisional bookings made within 45 days of departure:
2.6 Should another booking request be received for the same aircraft and dates as the held provisional, the Client holding the provisional booking will be notified and required to either:
3.1 A booking is considered confirmed only upon receipt of:
3.2 Bookings are allocated on a first-payment-received basis.
3.3 Once a booking is confirmed, Desert Air’s Payment Terms and Cancellation Policy will apply.
4.1 A 10% deposit is required to confirm a booking.
4.2 The full balance is payable 45 days prior to the flight date.
4.3 Additional conditions:
5.1 All quoted rates include:
5.2 The following are excluded unless otherwise stated:
5.3 All rates are quoted as NETT rates. Agent commissions may be added at the Client’s discretion.
5.4 Pricing Adjustments and Fuel Levies
5.4.1 Quoted rates are based on fuel prices, airport charges, and operational costs applicable at the time of quotation.
5.4.2 Due to the unpredictable nature of the aviation industry, Desert Air reserves the right to apply reasonable and necessary fuel levies or pricing adjustments to both provisional and confirmed bookings in the event of material unforeseen increases in:
5.4.3 Any such adjustments will be communicated to the Client as soon as reasonably possible.
6.1 Where required, the Client must provide:
6.2 All arrangements must be supported by vouchers.
6.3 If suitable accommodation is not available, Desert Air reserves the right to arrange alternatives at the Client’s expense.
6.4 Should a crew member be unable to utilise overnight accommodation arranged by the Client for operational or unforeseen reasons, Desert Air shall not be liable for any refund or reimbursement relating to such accommodation.
7.1 All cancellations must be submitted in writing by the Client.
7.2 Cancellation fees:
| Time Before Flight | Cancellation Fee |
|---|---|
| 30 – 15 days | 25% |
| 14 – 7 days | 50% |
| 7 days or less | 100% |
| No-show | 100% |
7.3 Credits or refunds, where applicable, remain at the sole discretion of Desert Air and may be subject to administrative fees.
8.1 All flight times are approximate and subject to change due to:
8.2 Desert Air reserves the right to amend schedules, routes, or departure times as required.
8.3 Desert Air shall not be liable for delays beyond its control.
8.4 The aircraft and aircrew are scheduled in accordance with the anticipated operational requirements communicated during the booking process. Should operational requirements necessitate additional flights during this period, Passengers will be dropped off and collected as arranged without affecting the intended itinerary or cost.
9.1 Desert Air reserves the right to:
9.2 Where necessary for operational or safety reasons.
9.3 Any substitute aircraft will be of an appropriate category and compliant with aviation regulations.
10.1 The Pilot in Command has full authority over the aircraft, Passengers, and cargo, and all operational decisions.
10.2 All Passengers must comply with crew instructions at all times.
10.3 Desert Air reserves the right to refuse carriage to any passenger whose behaviour may compromise safety.
11.1 Luggage Allowance
11.1.1 The luggage allowance per Passenger is determined by:
11.1.2 Accurate Passenger body weights must be provided in advance by the Client to ensure that luggage weights are calculated accurately.
11.1.3 The allowance includes:
11.1.4 The combined weight of all luggage may not exceed the confirmed allowance per Passenger.
11.2 Bag Requirements
11.2.1 Only soft duffel bags are permitted.
11.2.2 Bags must be fully flexible to fit into aircraft compartments.
11.2.3 No rigid structures are allowed, including but not limited to:
11.2.4 These requirements apply to all luggage, including hand luggage and camera equipment.
11.3 Maximum Bag Dimensions
11.3.1 Maximum dimensions per bag:
11.4 Non-Conforming Luggage
11.4.1 If luggage exceeds the permitted weight or dimensions:
11.5 Weight Verification and Safety
11.5.1 Desert Air reserves the right to verify all Passenger and luggage weights prior to boarding.
11.5.2 If limits are exceeded:
11.5.3 The Pilot in Command has final authority on all weight and balance decisions.
11.5.4 Failure to comply with luggage requirements may result in delays or additional costs, which will be for the Client’s account.
12.1 Desert Air reserves the right to place an additional pilot or crew member on a flight where operationally appropriate, provided that:
12.2 This will be done:
12.3 Any additional crew member will be fully qualified and will not impact the safety, comfort, or operational standards of the flight.
13.1 Flights are subject to runway suitability.
13.2 If a runway is deemed unsafe, Desert Air may operate to an alternative airfield.
13.3 Any additional costs arising from such operational changes will be for the Client’s account.
14.1 If a flight diverts due to operational or safety reasons, all associated costs will be for the Client’s account.
15.1 Passengers must:
15.2 Desert Air may refuse carriage to Passengers who are:
16.1 Passengers may not carry dangerous or hazardous items, including but not limited to:
16.2 Desert Air reserves the right to refuse carriage of any item deemed unsafe.
17.1 Desert Air shall not be liable for delays, cancellations, or failure to perform services due to events beyond its reasonable control, including but not limited to:
18.1 Desert Air maintains aviation insurance in accordance with applicable Namibian Aviation Regulations.
18.2 Such insurance covers passengers and third-party liability as required by law.
18.3 Passengers are responsible for arranging their own travel insurance, including cover for:
19.1 Additional flights requested during travel must be paid in full before or on the final day of service.
19.2 If routes are reduced, the original quoted amount remains payable.
These Terms and Conditions are governed by the laws of the Republic of Namibia.
